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Privacy Policy

This Privacy Policy sets out how Credence Financial Services uses and protects any information that you share when you use this website. Credence Financial Services is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Statement.

Credence Financial Services understands that our relationship is strongly built on trust and faith. In the course of using information on this website or availing of the services, Credence Financial Services may become privy to the personal information of its customers, including information that is of a confidential nature. Credence Financial Services is strictly committed to protecting the privacy of its customers and has taken reasonable measures to protect the confidentiality of customer information and its transmission through the World Wide Web. However, it shall not be liable in any manner for the disclosure of confidential information in accordance with this Privacy Commitment, in terms of the agreement, if any, with the customer, or for reasons beyond its control. We may, however, be required to disclose your personal information to Government bodies, Judicial bodies, our Regulators, or any person to whom the Firm is under an obligation to make disclosure under the requirements of any law binding on the Firm or any of its branches, if required.

Hyperlink Policy for User

Any hyperlink to other Internet sites is at the customer's own risk. The contents of such websites and the accuracy of opinions expressed are not verified, monitored, or endorsed by Credence Financial Services in any way or manner. Credence Financial Services is not responsible for the setup of any hyperlink from a third-party website to Credence Financial Services

What We Collect

We may collect the following information:

Name and contact details

Personal information directly from you, such as name, email address, contact details, or other identifiers when you register, transact, or interact with the application.

Your personal information is used to provide access to features, personalize your experience, and communicate with you regarding your account or transactions.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

You have the right to control and manage your personal information. You can update details, manage communication preferences, or exercise your rights under applicable data protection laws.

You may also request the deletion of your account or personal information through the application or by contacting us.

Collection/Use of Image Data

When you grant permission, our application may access your device's camera or photo gallery to enable features involving capturing or uploading images.

Images may be used for document verification in Video KYC.

We do not share image data with third parties unless required by law or necessary to provide services requested by you.

Use of Location Data

Location access may be used for identity verification and enabling application functionalities.

Security

We are committed to ensuring that your information is secure. Suitable physical, electronic, and managerial procedures are in place to safeguard the information collected.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we do not have control over those websites and are not responsible for the protection and privacy of any information you provide there.

Controlling Your Personal Information

If you believe that any of your information is incorrect or incomplete, please email us at vireshvpatel@gmail.com. We will promptly correct any information found to be incorrect.

Security Certificates

We recognize the security implications of handling financial data. Safeguards include:

Secure storage of data

One-way encrypted passwords

Encrypted communication with service providers

No data sharing without your explicit consent for transactions

All communications are encrypted using industry standards, and data is hosted with secure service providers with regular backups.

AMFI Privacy Commitment

Credence Financial Services, (ARN: 28283), AMFI Registered Mutual Fund Distributor, is committed to maintaining the privacy, confidentiality, and security of personal information collected from investors, employees, and website visitors.

This policy is aligned with the Digital Personal Data Protection Act, 2023 (DPDPA), Information Technology Act, 2000, SEBI Master Circulars for Mutual Funds, and AMFI guidelines.

Scope & Applicability

This policy applies to all individuals interacting with Credence Financial Services. through the website, mobile applications, onboarding, KYC, and transaction processes.

Information We Collect

Personal Details: Name, address, DOB, PAN, Aadhaar, contact details, bank details, nomination

Financial Details: Income, net worth, investments, risk profile, goals

KYC Documents: PAN, Aadhaar, address proof, bank proof, FATCA/CRS

Technical Data: IP, device, cookies

We do not collect unnecessary personal data.

Purpose of Data Collection

Used for:

Transactions

KYC & regulatory compliance

Risk profiling

Communication

Complaint handling

Regulatory reporting

Website improvement

Data Sharing Rules

Data may be shared with:

AMCs & RTAs

SEBI / AMFI

Auditors

KRAs (CAMS, CVL, NDML, CKYC)

Transaction platforms

Back-office providers

PMS providers (if applicable)

Other parties only with consent

We do not sell or share data for marketing.

Data Storage & Security

Encrypted digital storage

Restricted Access

Secure physical storage

Security controls and audits

Data Retention & Disposal

Data is retained as per regulatory requirements and securely destroyed after the retention period.

Your Rights (DPDPA 2023)

You may:

Access data

Correct data

Request deletion (subject to law)

Withdraw consent

File a complaint with the Data Protection Board

Cookies

Used for improving experience and analytics. They can be controlled via the browser.

Third-Party Links

We are not responsible for external website privacy practices.

Changes to Policy

This policy may be updated from time to time.

Contact for Privacy Concerns

Grievance Officer: Amit Sitaram Luharuka

Designation: Designated Person of Credence Financial Services.

Email: +919825031958.

Phone: amitluharuka@gmail.com.

Address: Office no 202-204, 2nd Floor, Aditya Complex, Near Kasak Circle, Bharuch, 392001, Gujarat - India.

Business Hours: 9:00 AM to 7:00 PM.